MAIL-IN WATCH REPAIR
Time Keeper is an independent horological workshop based out of Lehi, Utah in the USA. We specialize in the restoration, repair, and service of all kinds of watches.
Our watchmakers are highly skilled and experienced, with a family history in the watchmaking industry that spans several generations. We take great pride in our work and understand that the importance of a watch extends far beyond its monetary value. We strive to restore your treasured timepiece to its former glory, and in doing so, preserve the memories and emotions that are tied to it.
At our repair shop, we treat every watch with the utmost care and attention to detail. Whether it's a vintage heirloom or a modern luxury watch, we handle each repair with the same level of expertise and respect for its unique history.
So, if you have a watch that needs repair or restoration, trust us to handle it with the care and respect it deserves. We understand the sentimental value of your timepiece and will do everything we can to restore it to its former glory. Contact us today to see how we can help you cherish your memories for a lifetime.
Our watchmakers are highly skilled and experienced, with a family history in the watchmaking industry that spans several generations. We take great pride in our work and understand that the importance of a watch extends far beyond its monetary value. We strive to restore your treasured timepiece to its former glory, and in doing so, preserve the memories and emotions that are tied to it.
At our repair shop, we treat every watch with the utmost care and attention to detail. Whether it's a vintage heirloom or a modern luxury watch, we handle each repair with the same level of expertise and respect for its unique history.
So, if you have a watch that needs repair or restoration, trust us to handle it with the care and respect it deserves. We understand the sentimental value of your timepiece and will do everything we can to restore it to its former glory. Contact us today to see how we can help you cherish your memories for a lifetime.
HOW IT WORKS
Our simple and secure process makes it easy to send your watch to our service center, no matter where you are in the world. Just follow these steps:
STEP #1: Simply, fill out our online service request form or download the PDF form and complete it by hand.
STEP #2: Pack your watch securely and send it to us using your preferred shipping method.
STEP #3: Once we receive your timepiece our master watchmaker will evaluate what repair/service needs to be done and we will contact you with an estimate. No work is carried out on your watch without your approval.
Upon your approval, we will get started on your repair and when we finish, we will send your fixed watch back to you!
STEP #1: Simply, fill out our online service request form or download the PDF form and complete it by hand.
STEP #2: Pack your watch securely and send it to us using your preferred shipping method.
STEP #3: Once we receive your timepiece our master watchmaker will evaluate what repair/service needs to be done and we will contact you with an estimate. No work is carried out on your watch without your approval.
Upon your approval, we will get started on your repair and when we finish, we will send your fixed watch back to you!
OR
FREQUENTLY ASKED QUESTIONS
Our turnaround time for watch repairs is typically 3-6 weeks from the date we receive your timepiece. However, please note that the exact time may vary depending on the complexity of the repair needed and the availability of any required replacement parts. We understand the importance of a timely service and make every effort to return your watch to you in excellent condition as quickly as possible. To get a more accurate estimate for your specific case, please contact our customer service team with details about your watch and the issues you are experiencing. We appreciate your patience and trust in our expertise. Expedited service is available upon request and turnaround time for that would be 7-10 business days. Please let us know in advance if you need assistance requesting expedited service.
Yes, absolutely. Once your watch reaches our facility, we will promptly send you a confirmation notification via [email/phone], whichever contact method you provided during the submission process. This notification will include important details, such as the date of arrival and a unique reference number for your repair. Additionally, you can track the status of your watch repair by logging into your account on our website. We understand the sentimental and functional value of your timepiece, and we strive to keep you informed at every step of the repair process. If you have any concerns or would like further updates, our customer service team is available to assist you. Thank you for entrusting us with your watch repair needs.
Yes, we prioritize the use of original manufacturer parts whenever available. Our commitment to quality craftsmanship extends to the materials we use in the repair process. Using original parts helps ensure the authenticity, precision, and longevity of your timepiece. In cases where original parts may be challenging to obtain, we source high-quality alternatives that meet our stringent standards. Rest assured that our skilled watchmakers are dedicated to preserving the integrity of your watch during the repair process. If you have specific concerns about the parts we use, please feel free to contact our customer service team for more information. Your satisfaction and the proper functioning of your watch are our top priorities.
Upon assessing your watch, we will provide you with a detailed repair quote outlining the necessary services and associated costs. To approve or decline the repair, follow these steps:
1. Review Quote: Once we've evaluated your watch, you will receive a comprehensive repair quote via [email/phone]. This quote will include a breakdown of the recommended services and the corresponding costs.
2. Approval: If you wish to proceed with the repair, simply reply to the email or contact us by phone to provide your approval. You can also approve the repair through your online account on our website.
3. Payment: After receiving your approval and payment, we will proceed with the repairs. Payment details will be provided in the quote, and you can settle the amount through the specified payment methods.
4. Decline or Further Discussion: If you choose not to proceed with the repair, please let us know as soon as possible. We are here to address any questions or concerns you may have. If you decline the repair, we will return your watch promptly.
Please note that repairs will only commence upon receiving your explicit approval and payment. We value your trust and aim to make the approval process as straightforward as possible. If you have any questions or require additional assistance, don't hesitate to contact our customer service team. Thank you for choosing us for your watch repair needs.
1. Review Quote: Once we've evaluated your watch, you will receive a comprehensive repair quote via [email/phone]. This quote will include a breakdown of the recommended services and the corresponding costs.
2. Approval: If you wish to proceed with the repair, simply reply to the email or contact us by phone to provide your approval. You can also approve the repair through your online account on our website.
3. Payment: After receiving your approval and payment, we will proceed with the repairs. Payment details will be provided in the quote, and you can settle the amount through the specified payment methods.
4. Decline or Further Discussion: If you choose not to proceed with the repair, please let us know as soon as possible. We are here to address any questions or concerns you may have. If you decline the repair, we will return your watch promptly.
Please note that repairs will only commence upon receiving your explicit approval and payment. We value your trust and aim to make the approval process as straightforward as possible. If you have any questions or require additional assistance, don't hesitate to contact our customer service team. Thank you for choosing us for your watch repair needs.
Yes, we understand the importance of keeping you informed about the progress of your watch repair. You can easily track the status of your repair by logging into your account on our website. Once logged in, you will find a dedicated section where you can view real-time updates on the status of your watch—from the moment it arrives at our facility to the completion of the repair process.
Additionally, you will receive timely notifications at key milestones, such as when your watch is received, when the repair process begins, and when it's ready to be shipped back to you. These notifications will be sent via [email/phone], based on your preferred contact method.
If you have any questions about the status of your repair or encounter any issues accessing the tracking information, our customer service team is always available to assist you. We appreciate your trust in our services, and we want to ensure you have a seamless experience throughout the entire repair process. Thank you for choosing us for your watch repair needs.
Additionally, you will receive timely notifications at key milestones, such as when your watch is received, when the repair process begins, and when it's ready to be shipped back to you. These notifications will be sent via [email/phone], based on your preferred contact method.
If you have any questions about the status of your repair or encounter any issues accessing the tracking information, our customer service team is always available to assist you. We appreciate your trust in our services, and we want to ensure you have a seamless experience throughout the entire repair process. Thank you for choosing us for your watch repair needs.
There is no obligation to approve/accept our service proposal, if you decline our estimate the only thing you will be responsible for is return shipping and we will initiate the process of returning your watch in the condition we received it within 1-2 business days.
MORE QUESTIONS?
WHY CHOOSE US?
Complimentary 7-point watch check-up with any service
Direct Communication with the watchmaker that is working on your watch
Free estimates
Online tracking system with repair status updates
Personalized customer experience
Secure shipping with door-to-door tracking and insurance
Concord Impresario Triple Calendar - El Primero
Thanks for an excellent job of servicing my Concord Impressario chronograph with day, date and month complications. The hands are perfectly centered and chronograph returns exactly to zero position. The movement is glistening clean! The return packaging was phenomenal. Your skill level is top tier! Thanks again, John
John Dunsmoor
Google Review
Tag Heuer Watch Repair and Service
Time Keepers did a superb job of performing general maintenance and minor repairs to my Tag Heuer Carrera Chronograph with automatic winding Heuer 01 movement (CAR201T.BA0766). I will be certainly be using them to perform upkeep and repairs to the other watches in my collection.
Thomas Thucker
Google Review
1940's Collectible Watch Repair and Restoration
This place is amazing. The repairmen is an absolute expert and they were INCREDIBLE when their shipping was mishandled on my hand. Best place to get your watches repaired in Utah. He has a wide range of ability and was able to repair a strange 1940s collectible watch I had. Highly recommend.
Henry Whiteley
Google Review
Rolex Sea-Dweller Watch Repair and Service
Excellent communication throughout the whole process, very reasonable pricing, repair was done expertly and with care. I would highly recommend anyone shipping any level of watch from a Rolex to a Timex. :) A+
Jon Lytle
Google Review
Oris Watch Repair and Service
From the day I met the people at timekeeper I knew my timepieces were in good hands . I love the fact they will communicate every detail making your experience pleasant and transparent . I love the way my watches were worked on and you can tell they love what they do and they have an amazing family history related to watches. Timekeeper is second to none and I will recommend it to everyone I know and one thing is for sure , and that is that you would be a fool not trust your precious watches to anyone else but timekeeper.
Thank you timekeeper my watches are back to life and they look brand new
Thank you timekeeper my watches are back to life and they look brand new
Mitchell Razon
Google Review
Rolex Submariner Watch Repair and Service
My Submariner movement was having issues stopping. I found them online and gave them a call; I talked for a few minutes, and they made me feel at ease that I could get it back in working order.
I drove over to Time Keeper; they explained to me within a few minutes what needed to be replaced. They showed me the problem with the automatic movement, and I immediately had confidence they were the right place to repair it for me.
Throughout the repair process, they reached out with photos, videos, and progress updates. This extra care and forethought added a fantastic element showing how complex these watches are and how working on these movements is truly a mastercraft.
When I picked it up, they surprised me by refinishing the brush and polish, which made the watch look as pristine as the day I purchased the piece.
Anyone that is looking to get their watch back to the original condition, Time Keeper will get you taken care of!
I drove over to Time Keeper; they explained to me within a few minutes what needed to be replaced. They showed me the problem with the automatic movement, and I immediately had confidence they were the right place to repair it for me.
Throughout the repair process, they reached out with photos, videos, and progress updates. This extra care and forethought added a fantastic element showing how complex these watches are and how working on these movements is truly a mastercraft.
When I picked it up, they surprised me by refinishing the brush and polish, which made the watch look as pristine as the day I purchased the piece.
Anyone that is looking to get their watch back to the original condition, Time Keeper will get you taken care of!
James Bell
Google Review
B.W. Raymond Elgin - Family Heirloom Restoration
I have had my Great Grandfathers B.W Raymond Elgin serviced here twice! Extremely happy with the work the team at Time Keepers do. Will definitely be coming back for future services :) I highly recommend Time Keeper WSC and recommend all my friends and family to them. Thank you for all you do!
Kilstromkhrono
Google Review
Rolex, Omega, Breitling and Antique Pocket Watch Repair and Restoration
Family owned business, both husband and wife are credentialed and certified. They are the only place I take my Rolex, Breitling and Omega to be Warranty serviced and repaired. Local jewelry stores ship their watches here so skip the middle man.
They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
Dayna Schoonover
Google Review