MAIL-IN WATCH REPAIR
Time Keeper is an independent horological workshop based out of Lehi, Utah in the USA. We specialize in the restoration, repair, and service of all kinds of watches.
Our watchmakers are highly skilled and experienced, with a family history in the watchmaking industry that spans several generations. We take great pride in our work and understand that the importance of a watch extends far beyond its monetary value. We strive to restore your treasured timepiece to its former glory, and in doing so, preserve the memories and emotions that are tied to it.
At our repair shop, we treat every watch with the utmost care and attention to detail. Whether it's a vintage heirloom or a modern luxury watch, we handle each repair with the same level of expertise and respect for its unique history.
So, if you have a watch that needs repair or restoration, trust us to handle it with the care and respect it deserves. We understand the sentimental value of your timepiece and will do everything we can to restore it to its former glory. Contact us today to see how we can help you cherish your memories for a lifetime.
Our watchmakers are highly skilled and experienced, with a family history in the watchmaking industry that spans several generations. We take great pride in our work and understand that the importance of a watch extends far beyond its monetary value. We strive to restore your treasured timepiece to its former glory, and in doing so, preserve the memories and emotions that are tied to it.
At our repair shop, we treat every watch with the utmost care and attention to detail. Whether it's a vintage heirloom or a modern luxury watch, we handle each repair with the same level of expertise and respect for its unique history.
So, if you have a watch that needs repair or restoration, trust us to handle it with the care and respect it deserves. We understand the sentimental value of your timepiece and will do everything we can to restore it to its former glory. Contact us today to see how we can help you cherish your memories for a lifetime.
HOW IT WORKS
Our simple and secure process makes it easy to send your watch to our service center, no matter where you are in the world. Just follow these steps:
STEP #1: Simply, fill out our online service request form or download the PDF form and complete it by hand.
STEP #2: Pack your watch securely and send it to us using your preferred shipping method.
STEP #3: Once we receive your timepiece our master watchmaker will evaluate what repair/service needs to be done and we will contact you with an estimate. No work is carried out on your watch without your approval.
Upon your approval, we will get started on your repair and when we finish, we will send your fixed watch back to you!
STEP #1: Simply, fill out our online service request form or download the PDF form and complete it by hand.
STEP #2: Pack your watch securely and send it to us using your preferred shipping method.
STEP #3: Once we receive your timepiece our master watchmaker will evaluate what repair/service needs to be done and we will contact you with an estimate. No work is carried out on your watch without your approval.
Upon your approval, we will get started on your repair and when we finish, we will send your fixed watch back to you!
OR
FREQUENTLY ASKED QUESTIONS
Please note that our current turnaround time for a regular service is 3-6 weeks. Expedited service is available upon request and turnaround time for that would be 7-10 business days. Please let us know in advance if you need assistance requesting expedited service.
When your watch arrives at our facility, you will be notified via email. Our master watchmaker will begin a comprehensive evaluation of your watch as soon as possible and an itemized estimate for your approval will be sent via email. We try to process all incoming watches in the same order we receive them, so it may take a couple of days to check-in your watch.
We have developed great relationships with all of the major worldwide watch manufacturers and can usually obtain original parts for any repair.
In the event that parts are no longer available, we have the equipment and skill required to fabricate custom parts for your watch at our shop.
In the event that parts are no longer available, we have the equipment and skill required to fabricate custom parts for your watch at our shop.
In order to approve/decline the estimate you’ll receive from us, you must follow the hyperlink on the email which will take you to a page with three buttons at the top right of your screen. Simply click on the one you decided after reviewing our estimate and we will be notified of your decision. Nothing will be done on your watch without your approval. If approved/accepted, we will start working on your watch once payment has been received. Upon approval, our system automatically generates an invoice based on your estimate and you can submit payment online via PayPal or Stripe using a credit card of your choice.
We will create a new “Project” in our customer portal for each repair job on your account and you will be able to track the progress we have made on each of them individually by logging into your account. An expected timeframe for your repair will be provided along with the estimate depending on the difficulty of the work that needs to be completed and availability of spare parts.
There is no obligation to approve/accept our service proposal, if you decline our estimate the only thing you will be responsible for is return shipping and we will initiate the process of returning your watch in the condition we received it within 1-2 business days.
MORE QUESTIONS?
WHY CHOOSE US?
Complimentary 7-point watch check-up with any service
Direct Communication with the watchmaker that is working on your watch
Free estimates
Online tracking system with repair status updates
Personalized customer experience
Secure shipping with door-to-door tracking and insurance
Tag Heuer Watch Repair and Service
Time Keepers did a superb job of performing general maintenance and minor repairs to my Tag Heuer Carrera Chronograph with automatic winding Heuer 01 movement (CAR201T.BA0766). I will be certainly be using them to perform upkeep and repairs to the other watches in my collection.
Thomas Thucker
Google Review
1940's Collectible Watch Repair and Restoration
This place is amazing. The repairmen is an absolute expert and they were INCREDIBLE when their shipping was mishandled on my hand. Best place to get your watches repaired in Utah. He has a wide range of ability and was able to repair a strange 1940s collectible watch I had. Highly recommend.
Henry Whiteley
Google Review
Rolex Sea-Dweller Watch Repair and Service
Excellent communication throughout the whole process, very reasonable pricing, repair was done expertly and with care. I would highly recommend anyone shipping any level of watch from a Rolex to a Timex. :) A+
Jon Lytle
Google Review
Oris Watch Repair and Service
From the day I met the people at timekeeper I knew my timepieces were in good hands . I love the fact they will communicate every detail making your experience pleasant and transparent . I love the way my watches were worked on and you can tell they love what they do and they have an amazing family history related to watches. Timekeeper is second to none and I will recommend it to everyone I know and one thing is for sure , and that is that you would be a fool not trust your precious watches to anyone else but timekeeper.
Thank you timekeeper my watches are back to life and they look brand new
Thank you timekeeper my watches are back to life and they look brand new
Mitchell Razon
Google Review
Rolex Submariner Watch Repair and Service
My Submariner movement was having issues stopping. I found them online and gave them a call; I talked for a few minutes, and they made me feel at ease that I could get it back in working order.
I drove over to Time Keeper; they explained to me within a few minutes what needed to be replaced. They showed me the problem with the automatic movement, and I immediately had confidence they were the right place to repair it for me.
Throughout the repair process, they reached out with photos, videos, and progress updates. This extra care and forethought added a fantastic element showing how complex these watches are and how working on these movements is truly a mastercraft.
When I picked it up, they surprised me by refinishing the brush and polish, which made the watch look as pristine as the day I purchased the piece.
Anyone that is looking to get their watch back to the original condition, Time Keeper will get you taken care of!
I drove over to Time Keeper; they explained to me within a few minutes what needed to be replaced. They showed me the problem with the automatic movement, and I immediately had confidence they were the right place to repair it for me.
Throughout the repair process, they reached out with photos, videos, and progress updates. This extra care and forethought added a fantastic element showing how complex these watches are and how working on these movements is truly a mastercraft.
When I picked it up, they surprised me by refinishing the brush and polish, which made the watch look as pristine as the day I purchased the piece.
Anyone that is looking to get their watch back to the original condition, Time Keeper will get you taken care of!
James Bell
Google Review
B.W. Raymond Elgin - Family Heirloom Restoration
I have had my Great Grandfathers B.W Raymond Elgin serviced here twice! Extremely happy with the work the team at Time Keepers do. Will definitely be coming back for future services :) I highly recommend Time Keeper WSC and recommend all my friends and family to them. Thank you for all you do!
Kilstromkhrono
Google Review
Rolex, Omega, Breitling and Antique Pocket Watch Repair and Restoration
Family owned business, both husband and wife are credentialed and certified. They are the only place I take my Rolex, Breitling and Omega to be Warranty serviced and repaired. Local jewelry stores ship their watches here so skip the middle man.
They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
Dayna Schoonover
Google Review