Mail-In Watch Repair
We specialize in the restoration, repair and service of luxury timepieces. With more than 55 years of experience, we have been repairing/restoring luxury watches for jewelry stores and watch collectors from all around the world.
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There are two ways to submit a request. You can complete the online form using your phone or computer and submit your request using the "Online Form" button below. We will send a confirmation email with all the details and instructions to securely send your watch to us.
If you prefer to download the PDF version and fill it out by hand, please make your handwriting as clear as possible and remember to include the form with your watch.
If you prefer to download the PDF version and fill it out by hand, please make your handwriting as clear as possible and remember to include the form with your watch.
Our current turnaround time for a regular service is 2-6 weeks depending of the type of service and parts availability (if needed) for your watch.
Expedited service is available upon request for an additional fee and turnaround time for that would be 7-10 business days. Please let us know in advance if you need assistance requesting expedited service.
Expedited service is available upon request for an additional fee and turnaround time for that would be 7-10 business days. Please let us know in advance if you need assistance requesting expedited service.
We offer free return shipping for approved jobs. Our free shipping is via USPS and ships from Lehi, Utah, which means it reaches most of the US within 2 business days and internationally 2-7 days.
If you need your watch sonner, you can upgrade your shipping (Overnight for US or Priority for International) when we’re done working on your watch.
If you need your watch sonner, you can upgrade your shipping (Overnight for US or Priority for International) when we’re done working on your watch.
All internal repair work is guaranteed for two (2) years. Any damage to the watch resulting from normal or extreme use is not covered under the warranty.
Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.
Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.
Yes, you are under no obligation to use our repair services. If you decide to decline a repair, we will return your watch in the condition it was received. You will be asked to pay for return shipping when you send in your watch.
When you receive your watch repair estimate via email, a link will be provided which will let you check your repair status through our portal.
We accept all major credit cards including Visa, Master Card, American Express and Discover. We also accept PayPal, Venmo, Ethereum, Bitcoin, Tron, and Solana payments
Once your watch arrives at our facility, we take inbound pictures and it undergoes a point-by-point, detailed inspection by our master watchmaker who creates an estimate for the cost and time required to complete your repair.
This estimate is passed along to support specialists who will reach out to you with an itemized quote via email. It typically takes between 2-7 days from the time we receive a watch to the time you receive your estimate.
This estimate is passed along to support specialists who will reach out to you with an itemized quote via email. It typically takes between 2-7 days from the time we receive a watch to the time you receive your estimate.
Customer Feedback
What Our Clients Say
Took my used Cartier santos in. It was pretty beat up. Jorge made it look awesome. Excited to love this watch for a long time.
Spencer Oliphant Google Review
I have had my Great Grandfathers B.W Raymond Elgin serviced here twice! Extremely happy with the work the team at Time Keepers do. Will definitely be coming back for future services :) I highly recommend Time Keeper WSC and recommend all my friends and family to them. Thank you for all you do!
Kilstromkhrono Google Review
I read online about how this shop is primarily a mail-order business but that they had a local presence in Utah where I live, so I took my new watch in to have the band re-sized since I work 8 minutes away. The GPS took me to a very nice neighborhood of large, new townhomes. In this beautiful, large, modern townhome in a very nice part of Lehi was a corner, nestled among the modern accoutrements and furniture, that seemed untouched by the centuries. A watch repair shop, with well-worn but functional tools. It was a trip to see. The owner was kind and helped resize my watch while his son told me how his father and mother and grandfather had all been watchmakers and how he hopes to keep it going. They did quality work and I love supporting people like that. Highly recommend.
Tee Prodnuk Google Review
Family owned business, both husband and wife are credentialed and certified. They are the only place I take my Rolex, Breitling and Omega to be Warranty serviced and repaired. Local jewelry stores ship their watches here so skip the middle man. They repair grandfather clocks, cuckoo clocks, wristwatches, and even my great-grandfather’s ancient Pocket watch. Friendly, very knowledgeable, great prices, honest and reliable. I recommend!!
Dayna Schoonover Google Review
Getting in touch with Time Keeper and working with them was very easy and convenient for me. They were knowledgeable, personable, kind, and efficient. I had my Seiko watch band repaired and I didn't notice that my battery had died until after I arrived. Both issues were easily fixed in a couple of minutes. Overall, good pricing, good work, good people. I would recommend their services to anyone.
Steven Brown Google Review
I have a very small but pretty diverse collection of watches, and Jorge has serviced most of them. He really appreciates watches of all kinds and understands that no matter what watch you bring him--whether it's a vintage Omega automatic, a beater quartz diver, or a 1980s Freestyle digital--they all mean more to their owners than what they cost in dollars. I've had him service all three of the above watches mentioned, and he has welcomed me into his workshop (also his home) to see him work on them. He treats them all with equal and incredible care. I would recommend Time Keeper to anyone needing watch service, whether it's for a new battery or repairing the broken crown stem in the heirloom watch your father or grandfather passed down to you.
Rob D. Yelp Review
I cannot say enough about this small "Mom and Pop" shop. I was greeted by the owners son George who went above and beyond to fix the two watches I needed fixed. Not only did he fix them, he then cleaned them and made them look like new. They were so knowledgeable and went above and beyond to accommodate me. If you are looking for a company that is honest, and they know what they are doing, this is the shop for you. I will be a loyal customer for sure. Thank you for the honest hard work.
Alison S. Yelp Review
They were so helpful. I had a watch that only worked 1/2 of the time. They checked the battery and then told me my options and was very honest in telling me my options.
Linda W. Yelp Review
I had a great experience working with them. Their turn around time was very fast and they communicate with me throughout the entire process of having my watch repaired.